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Public-offer contract

on services related to ticket booking, issue, and sale, as well as other services provided to users by ALB GROUP Limited Liability Company (the “ALB GROUP LLC”) via travellizy.com Internet website.


Contents:


1. SUBJECT MATTER

1.1 This public-offer contract on the services related to ticket booking, issue, and sale and other services provided to users via https://travellizy.com internet website (hereinafter referred to as “the Contract”) is concluded by and between ALB GROUP Limited Liability Company registered in Odessa (Excerpt from the Unified State Register of Legal Entities No. 1 556 102 0000 061020 of 13 January 2017), Legal address: Office 53 Block 1, 140 Lustdorfska Doroga, Odessa 65114, IATA number 72325050, and the User.

1.2. By ordering services on https://travellizy.com website, the User shall agree with the terms and conditions of this Contract set out below.

1.3. ALB GROUP LLC shall provide services of booking, issue, and sale of tickets and other services in accordance with the terms and conditions of this offer, and the User shall pay for the services at the price quoted.

1.4. This public-offer contract shall be considered concluded (the acceptance) at the time when the User confirms his/her consent with its terms and conditions by ticking the relevant block in a booking dialogue on https://travellizy.com, following which this public-offer Contract shall constitute a basic document governing official relationships between ALB GROUP LLV and the User.

1.5. This Contract and also information about services published on https://travellizy.com shall constitute a public offer within  the meaning of Article 633 of the Civil Code of Ukraine.

1.6. The relationships between the User and ALB GROUP LLC shall be governed by Ukrainian law. 
 

2. TERMS AND DEFINITIONS

The terms  "we", "us", "our" and "https://travellizy.com" mean ALB GROUP LLC which is authorised to sell and confirm the Services on behalf and at the expense of the Carriers and the Service Provider.

Website means an Internet website of ALB GROUP LLC at the address https://travellizy.com where the User places the Order. The use of the Website is governed by the terms and conditions of this Contract and applicable Ukrainian law.

Offer means an offer addressed to any individual or legal entity to enter into the Contract on the terms and conditions of this Offer.

Offer acceptance means complete and unconditional acceptance of the terms and conditions of the Contact by acts of the Users that imply their intention to use the Website to purchase the Services.

Acceptance means a reply of a person to which an offer has been made accepting the offer and consenting to making payments.

User (Client) means an individual or a legal entity who creates an account/uses the website https://travellizy.com, for  searching, booking, and purchasing the services offered on the website.

Customer (Buyer) means a Client who accepts completely and unconditionally the terms and conditions of the Contract set out below, which constitutes the execution of a Contract on the terms and conditions set out below.

Booking means provisional reservation in the name of a specific client (passenger) of hotel rooms and/or air/rail/bus etc. tickets, tickets to events and/or any other services offered on https://travellizy.com for a certain date in accordance with search criteria selected by the Client. The status of a booking can be checked in the Client’s personal cabinet at https://travellizy.com/en/account/orders.

Order means an intention to purchase certain services subject to the terms and conditions (rules) stated when a booking is made and also set out in this Contract, expressed by the User. The intention to pay for services within the time limits set out in a booking and/or stated in a notice that can be delivered by any means of communication including but not limited via e-mail, or a SMS-message.

Unpaid Order means an order where the payment is to be made during specified time frames. Some services require payment at the time of booking subject to the rules set forth by Service Providers. The Service Providers may also cancel an unpaid order or modify its content / price by notifying the User in advance.

Service Charge means the fee charged by ALB GROUP LLC for its services in connection with the use of https://travellizy.com website.

Service means the outcome of the acts resulting from the interaction between the Provider and the Consumer after the payment has been made by the latter. When an order is created on the basis of options offered on the website, the User may choose the scope and the commencement date of the services at his/her discretion. In accordance with the terms and conditions of this Contract, the Service Provider (Carrier) shall reserve the right not to provide any other services except those ones that were declared when an order was placed on  https://travellizy.com website. A list of the services provided to the Customer within the scope of the Order can be modified by the Carrier or the Service Provider unilaterally without notifying the Buyer in advance. ALB GROUP LLC shall provide the services in accordance with the terms and conditions of Partnership/Agency/Sub-agency agreements concluded with the Carriers and Service Providers.

Service Suppliers means any legal entity (organisation, undertaking, institution) or an individual providing the services that can be seen, booked and paid by the User on https://travellizy.com website.

Baggage means things, property and other personal belongings of the passenger transported by air, rail, bus, or other modes of transport.

Baggage tag means a document issued by a carrier for the purposes of identification of checked baggage.

Baggage receipt means a part of a ticket issued to the passenger as proof of checked baggage.

Denied boarding means a refusal of a carrier to carry the passenger or his/her baggage despite his/her arrival for boarding a flight (bus, car, etc.) subject to the existence of reasonable grounds for the denial of boarding such as: health status, security reasons, or incorrect information shown in travel documentation required to complete the journey (a passport, visa, ticket, etc.).

Electronic ticket means an electronic document that includes a printout of an itinerary receipt, electronic coupons, and a boarding pass, if any.

Electronic coupon means a part of an electronic ticker used for carriage by a relevant flight, or its substitute kept in the database of a Carrier’s automated booking system.

Checked baggage means baggage of a passenger accepted by a Carrier for transportation and timely delivery and in connection with which the carried issued a baggage tag and a baggage receipt.

Itinerary receipt means a document that makes part of an electronic ticket and contains required information (such as a passenger’s name, travel itinerary, tariff, etc.), notices and other information.

Booking system means an information system of automated booking that contains complete information about services available for booking and  purchasing on the website. This information is published on https://travellizy.com website in its entirety as it is published in the booking systems of direct service providers or their authorised representatives. Information contained in a booking system can be amended at any time.

Final check-in time (flight check-in) means the time past which passenger who did not check in for a flight (train, bus, etc.) are denied boarding.

Passenger means a person carried by an aircraft (and/or other modes of transport) subject to consent of a carrier in accordance with the terms and conditions of a carriage agreement. 

Carrier/service supplier rules means rules, regulations and technologies set forth by a carrier (and/or service provider) that apply to the carriage of passengers and/or baggage or any other services that can be purchased by the user on https://travellizy.com, including the rules on carriage of passengers and baggage by air, tariff rules, passenger and baggage servicing standards, and claims review procedures.

Claim means a written application claiming a compensation of losses (damages) resulting from domestic or international carriage. 

Overbooked flight means a flight where a number of passengers who have confirmed booking and arrived for check in prior to the expiry of final check-in time exceeds the number of seats available on a certain flight.

Tariff means a charge set forth by a carrier (and/or service provider) for the carriage of a passenger or a unit of weight or volume of baggage along with a relevant route and service class, or charged in connection with the provision of any other type of service booked on https://travellizy.com website.

Tariff rates means tariff rates set forth and published by a carrier and/or service provider and rules of the application thereof.


3. WEBSITE TERMS OF USE

3.1. The User shall familiarise themselves with this Contract and confirm their consent with the terms and conditions hereof by ordering any Services on the Website.

3.2. The use of an automated booking system offered on https://travellizy.com website and related services shall mean that the User have familiarised themselves and agreed with the following:

3.2.1. The terms and conditions of this Contract;

3.2.2. Any alterations and amendments to this Contract;

3.2.3. The Rules and the Terms and Conditions of the purchase, use, and return of the Services published in the relevant sections of the Website, which, in turn, are governed by applicable laws, regulations, and the terms and conditions set forth by the Service Providers;

3.2.4. Privacy Policy;

3.2.5. IATA Contract;

3.3.6. Rules on carriage of passengers and baggage by air, Order of the Ministry of Infrastructure No. 735 of November 30, 2012);

3.2.7. Fraud Counteraction Policy;

3.2.8. The offer contract of the Service Provider if such is available in the relevant section of the Website where the User makes a booking, and which can be offered to the User regardless of their consent with the terms and conditions of this Contract placed on https://travellizy.com. All contracts the information on which is published on the Website shall be concluded directly between the Buyer and persons providing relevant services;

3.2.9. If the User disagree with the terms and conditions of the Contract, they can refuse to use the services offered on https://travellizy.com website.

3.3. Mandatory terms and conditions governing the use of https://travellizy.com website.

The User confirms herewith that:

3.3.1. The User shall have all civil rights and unrestricted legal capacity to contract.

3.2.3. The User shall use the Website strictly in compliance with this Contract.

3.3.3. All information submitted by the User on the Website is true, correct, current, and complete.

3.3.4. The User will use the Website only for the purposes of booking / purchasing the Services for themselves or for other individuals and/or legal entities on behalf of which the User can act legally.

3.4. Means of information support to orders placed on https://travellizy.com:

3.4.1. https://travellizy.com website shall provide 24/7 consultations to the Users associated with booking, formalisation, sale, delivery, exchange, or cancelation of the Services. To receive a consultation, the User shall contact the Customer Support Service.

3.4.2. Legitimacy of electronic messages: an-email shall be the main means for communication between the Website and the Buyer. The User shall agree that all electronic messages received from the Website are as authoritative and binding as communications in a hard copy form.


4. REGISTRATION ON THE WEBSITE

4.1. Before using the services offered on the Website the User shall register and create a personal account on the Website. During the registration the User shall provide the following data:

4.1.1. E-mail address (to be used as a login);

4.1.2. Given name(s) and surname;

4.1.3. Contact telephone number;

4.1.4. Date of birth;

4.1.5. Nationality;

4.2. Password to be used for authorisation on the Website.

4.3. The User can create a Personal Account as follows:

4.3.1. Complete registration using a form available on the Website;

4.3.2. Registration using a form available on the Website and your Facebook, Google+ profile;

4.3.3. Automatic access to the Website after an order has been created.

4.4. The User can have free access to their orders and personal information published on the Website using their e-mail address stated when an order is created and a password created during the registration. The User can use a password remainder function available on the Website.

4.5. When the User registers a personal account (places an order) on  https://travellizy.com website he can subscribe to receive commercial information about travel services provided. Such subscription can be cancelled at any time in the personal cabinet or by sending a relevant request to the Customer Support.

4.6. If the User has a personal account on https://travellizy.com website, they are solely responsible for any use of their personal account and safety of the data provided.   Any operations where the personal data of the User (e-mail and password) is used shall be considered performed by the User himself/herself.

4.7. The Buyer may stop using the Website by deleting their personal account using the relevant function in the personal cabinet. A request for the deletion of a personal account can be sent to the Customer Support (see Section 11). Once a personal account was deleted it cannot be restored.

4.8. The User shall be solely responsible for the correctness of information provided during registration.


5. PLACING ORDERS

5.1. The booking system shall contain the information as follows: flight time schedules, baggage restrictions, categories and description of means of transportation (for transportation services), information about types of modes of transport, availability of free seats, tariffs charged by the Carriers and Service Providers, tariff rules, and a range of the Services offered.

5.2. This information shall be available on Website in its entirety as it shall be available in the booking systems of direct Service Suppliers or their authorised representatives. Information contained in the booking system can be updated or amended at any time, due to which the User shall be advised to use the booking system as it is at the time of the use.

5.3. When making a booking on the Website, the Buyer shall provide their personal data set out in Clause 4.1 of this Contract, as well as the personal data of Passengers as follows: surname, given name(s), information about identification documents, date of birth, sex and nationality. The User shall be  responsible solely for the correctness of the information  provided.

5.4. When placing an Order, the User shall complete all the fields marked as “mandatory” in the Booking System.

5.5. Amendments made to the personal data of any of the Passengers in a confirmed Order shall cause the cancellation of the tariffs set out in the Order as a cancellation of an existing order and placement of a new order may be required to amend the personal data of the Passenger. Therefore, the Buyer shall bear all commercial risks (including but not limited to the return of tickets, payment of penalties for making amendments, placing a new order, change of tariffs, refunds, etc.) that arise in connection with errors and mistakes made by the Buyer in the personal data of the passengers.

5.6. When purchasing services on the Website the User shall confirm that they are aware of the Rules that apply to the purchase of the relevant services, rules on crossing the state border, documents required to cross the border, the rules imposed by the Service Providers, and agree unconditionally with such rules. Otherwise, the User shall terminate the use of the Website.

5.7. In case that the User of https://travellizy.com website creates a booking and fails to make a payment by the fixed deadline, the given booking shall be cancelled automatically by the booking system within the time limit fixed by the Service Provider, or the price of the Service may increase, of which the Client shall be notified by e-mail.

5.8. If the Service includes a discount for children, babies, students, etc., the age or other criteria qualifying for a discount shall comply with age or other requirements set forth by the Service Provider as of the boarding date or other beginning/end of the use of the Service.

5.9. Passengers whose given names and surnames or any other data stated in an order are different than the data stated in identification documents shall be denied the Service. The Service can also be denied when false or incorrect information required by the Service Provider is provided. In such a case a refund is possible and penalties set forth by the tariff rules shall  be imposed.

5.10. Orders placed by the User shall be considered final and shall be processed automatically by the Data Processing System of ALB GROUP LLC.

5.11. The Service shall be considered provided properly and completely after an electronic form of a paid order that constitutes a basis for a trip or other Service is sent to an e-mail address provided by the Buyer when placing an order. 

6. PAYMENTS

6.1. The Buyer shall have a discretion to choose a payment method that would suit the Buyer out of the payment methods available in connection with a service provided and the type of the Service. 

6.2. The Buyer shall authorise ALB GROUP LLC and/or the Carrier and/or the Service Provider to debit the bank account designated by the Buyer using a means of payment chosen by the Buyer the full price of the order stated on the Website including commissions and charges collected by payment systems, and conversion charges that apply to the entire amount of the order. 

6.3. The Buyer shall be solely responsible for the payment of all commissions and charges and other payments set forth by a bank that can be collected by a bank card’s issuer. 

6.4. The Buyer shall give his consent to process his personal payment data. 

6.5. If the Buyer chooses to pay by a bank card the Buyer shall state the following information about the bank card: i.e. a card number, expiry date, CVV/CVC code, given name(s) and surname of the card holder.

6.6. The Website shall reserve the right to refuse to provide the services to the User or request copies of the documents of a card holder if there are sufficient reasons to believe that a transaction with a plastic card used for payment of the order may be fraudulent. 

6.7. According to Resolution No. 705 “On Transactions with the use of electronic means of payment, transactions with bank cards” issued by NBU on November 5, 2014 shall be performed by card holders or persons authorised by them. 

6.8. In order to prevent unauthorised use of bank cards for payment all the orders placed on the Website and paid by a bank card shall be verified by ALB GROUP LLC. According to the Rules on international payment systems for the purposes of identification of an owner and his/her eligibility to use a card the User placing such an Order shall, at the Operator’s request submit a scanned copy of two pages of a passport bearing a photo of a bank card holder and a scanned copy of both sides of the bank card (the card number other than four last figures shall be redacted) by e-mail. If the User fails to submit the documents by the deadline fixed in the request of ALB GROUP LLC or if there are reasons to doubt that the documents are authentic, ALB GROUP LLC reserves the right to cancel the Order without explaining reasons. The amount paid shall be refunded to the bank card used to make payment. 

6.9. Bank commissions and commissions shall be charged by bank cards: 

6.9.1. If the booking is made outside the country where a bank card is issued, a bank may convert the amount of payment into a local currency and charge a commission for currency exchange and also a commission for an international transaction can be charged. It means that the amount indicated in a bank card statement can be stated in a local currency and it can be different than the amount stated on the final payment page when a booking is made on the Website. A bank or a company that issued a bank card can treat a booking of an international trip as an international transaction since https://travellizy.com can transfer the payment for the Service to an international Provider of travel services.

6.9.2. A currency exchange rate and the amount of commission charged for an international transaction shall be calculated by the Buyer’s bank only on the day when the transaction is processed.

6.9.3. Currency exchange rates shall be based on various public sources and should be considered a recommendation only. An exchange rate shall be  considered indicative only and can be different than the actual exchange rate. The exchange rate should be updated on a daily basis.

6.10. The Service providers that the User intends to purchase on the Website shall be entitled to cancel an order and/or release seats if a payment is not made. ALB GROUP LLC shall not be responsible if an order that has not been paid by the due date was cancelled by the Service Provider of the service in question. The service may not be available for booking at the same price. 

6.11. The rules applicable to the provision of services, prices, and restrictions shall be valid at time when the order was placed and can be amended by the Service Provider before the completion of the order without notification to the User. If the price of the order changes when the order is confirmed, the Customer Support shall notify the Buyer accordingly and may issue an invoice for additional payment.

7. CHANGES IN CONFIRMED ORDERS

7.1. A procedure for amending a confirmed order shall be governed by the Rules and Special Regulations applicable to the procedure for each specific type of services, tariff selected, and also by the Provider of relevant services. 

7.2. Information about such Rules and Special Regulations shall be available to the User when an order is placed on the Website and/or otherwise communicated in a letter (message or any other notification) when an order is made.  

7.3. In case when the User experiences difficulties and/or they cannot make amendment in the way indicated and/or the timeframes of the provision of the services (and/or the timeframes of making amendments with minimum penalties or without penalties) are critically important, the User shall contact the 24/7 Customer Support Service. A procedure for contacting the Customer Support Service is set out in detail in Section 11 of this Contract.

7.3.1. The Customer can also contact directly the Service Provider of the services the Customer would like to modify. Such Requests and/or calls shall be handled on a first-come and first-served basis. In order to avoid delays with the amendments in the confirmed order, the Requests of this type shall be made in good time. ALB GROUP LLC shall not liable for delays in making amendments.

7.4. The User shall agree that any means of communication (see Section 11) constitutes official confirmation and a basis for making amendments in an existing order by ALB GROUP LLC.

7.5. Amendments in the confirmed order can be made by the User who placed the order on the Website and was also able to identify themselves when placing a Request for amendments (by submitting personal account details and/or passport details and/or any other documents that can be requested by the Service Provider). In any case the User shall contact the Service Provider as soon as practicable to settle the existing issues.

7.6. The possibility and price of amendments of a confirmed order, and calculation of the amount due in connection with the amendments shall be determined in accordance with the Tariff Rules as of the date and time when the User’s request for amendments is processed by the Customer Support Service. The charge for modification of an order may vary depending on a foreign exchange rate, availability of free seats, services, and due to other reasons that cannot be controlled by ALB GROUP LLC until the amendments are made and a new confirmation of the Order is sent to the User.

7.7. Any amendments to a confirmed order can be made subject to the payment of a charge collected in connection with such modifications.


8. CANCELLING/RETURNING THE ORDER

8.1. A procedure for cancelling a confirmed order shall be governed by the Rules and Special Regulations applicable to the procedure for each specific type of services, tariff selected, and also by the Provider of the relevant services. 

8.2. Information about such Rules and Special Regulations shall be available to the User when an order is placed on the Website and/or otherwise communicated in a letter (message or any other notification) when an order is made.

8.3. In case when the User experience difficulties and/or they cannot make cancellation in the way indicates and/or the timeframes of the provision of the services (and/or the timeframes of cancellation with minimum penalties or without penalties) are critically important, the User shall contact the 24/7 Customer Support Service. A procedure for contacting the Customer Support Service shall be described in detail in Section 11 of this Contract.

8.3.1. Such Requests and/or calls shall be handled on a first-come and first-served basis. In order to avoid delays with cancellation/refund of the confirmed order the Requests of this type shall be made in good time. ALB GROUP LLC shall not be liable for delays in cancellation of a confirmed order.

8.3.2. The Customer can also contact directly the Provider of the services the Customer would like to cancel.

8.3.3. The User shall agree that any means of communication (see Section 11) constitutes official confirmation and a basis for the cancellation of a confirmed order by ALB GROUP LLC.

8.3.4. The confirmed order can be cancelled by the User who placed the order on the Website and was also able to identify themselves when placing a Request for cancellation (by submitting personal account details and/or passport details and/or any other documents that can be requested by the Service Provider).

In any case the User shall contact the Service Provider as soon as practicable to settle the existing issues.

8.3.5. If the order is cancelled by the User the service fee charged by ALB GROUP LLC in connection with the relevant service shall not be refundable. If the order is cancelled due to a fault of the Service Provider the service fee for the cancellation of the order shall not be charged. 

8.3.6. Penalties imposed due to amendments/cancellation other than due to a fault of the Service Providers shall be charged if provided for by applicable Tariff Rules and paid to the relevant Service Provider. At the same time a cancellation fee can be charged. 

8.3.7. The price for additional services, a service fee paid at the time when the services are purchased on the Website, and commissions changed by payment systems and banks shall not be refundable.

9. REFUNDS

9.1. Refunds shall be made in accordance with applicable Ukrainian law, and tariff rules shall be applied by the Carriers and Service Providers. 

9.2. The Customer Support service of the Website can request that the Buyer requesting a refund provides scanned copies of the following additional documents, namely: personal identification documents, applications, reference letters, certificates and other documents that prove the reasons for the refund, and also a bank statement in case of a financial dispute. 

9.3. Expenses that may arise due to additional currency conversion in relations between the parties servicing a transaction from the time of its creation until the time when the funds are debited from the client’s account and also until the funds are credited to the client’s account in case that a refund made shall be borne by the User.

9.4. The money that is to be refunded shall be refunded to the User in the same manner as a payment was made for the Order. The time limits for a refund are set forth in the Rules of the Service Provides. Also, a refund shall be made to the User only when the Provider of the relevant service is authorised the relevant refund.

10. RULES AND RESTRICTIONS FOR SERVICE PROVIDERS

10.1. Air tickets

10.1.1. ALB GROUP LLC may collect, store, and process information that may be necessary to file claims against the Carrier and also to contact the Buyer using contact details provided during booking to explain possibilities of filing a claim against the Carrier to receive a compensation. Such a situation can arise in connection with flight delay/cancellation, a no show expire of flight check-in time, etc.

10.1.2. The User may order additional Services offered by airlines provided that such services are available for ordering, in particular: special meals, selection of seats onboard, transportation of animals, transportation of unaccompanied minors, carriage of non-standard baggage, provision of a wheelchair to disabled persons, etc.

10.1.3. These services can be ordered on the Website by contacting the Customer Support service and/or directly from the Carrier.

10.1.4. Additional services can be requested from the Carrier no later than 72 hours prior to a flight (time frames can change and depend on the rules established by the Airline). The Carrier may refuse to provide additional services.

10.1.5. Additional services can be ordered after the User has made a complete payment.

10.1.6. In case when the Passenger is denied boarding due to overbooking, the airline may offer a ticket to a later flight and/or a refund at the place where the ticket was purchased. In such a case a refund shall be made after authorisation is received from the airline.  

10.1.7. In case that the Passenger is denied boarding due to a fault of the Passenger (absence of documents, visas, exit/entry permits, etc., or otherwise), tariff rules applied to a refund, as well as a service fee paid to ALB GROUP LLC shall not be refundable.

10.1.8. If the Passenger arrives to an airport when the check-in for a flight is over, they shall be denied boarding. Tariff rules shall be applied to any amendments and/or refunds. Also, the airline may charge a no-show penalty as provided for by the tariff rules. A service fee paid to ALB GROUP LLC shall not be refundable.

10.1.9. In case of no-show, all subsequent flights (segments) included in the same ticket shall be cancelled by the airline automatically.  The Passenger shall not be able to use such ticket unless a new ticket is issued. This rule shall not be applied to flights (segments) to which separate tickets were issued.

10.1.10. In case of a flight delay and/or cancellation, the airline may offer a ticket to the nearest flight where seats are available and/or make a refund without applying any penalties.

10.1.11. If, due to a flight delay and/or cancellation the Passenger misses connection flights, the following situation may occur:

10.1.11.1. If the flights are included in one ticket form (i.e. the same ticket number), Clause 10.1.10 shall be applied;

10.1.11.2. If individual tickets were issued for each flight, the airline shall not be responsible for the Passenger’s missing the subsequent flights. In case of change/return of such tickets, the tariff rules shall be applied to each ticket separately.

10.1.12. Each carrier may establish their own rules applicable to the carriage of baggage, meals served during a flight, time when check-in ends, a list of services that are charged separately (including but not limited to meals, check-in for a flight, carriage of baggage, animals, unaccompanied minors, etc.). The Passenger shall be advised to familiarise themselves with such rules prior to  booking on the Website. By continuous using the Website the Passenger should confirm his/her consent with the rules and conditions of the Carrier.  

10.1.13. In case when a flight is made by an unaccompanied minor a relevant request shall be sent to the airline prior to making a booking. A set of additional documents requested by the airline shall be prepared prior to the provision of these services. The User shall contact the Customer Support service of the Website to obtain additional information.

10.1.14. In case when a minor travels being accompanied by one parent or by persons who are not his/her parents an accompanying person shall have a notarised power of attorney in the established form.

10.1.15. In case when the parents and a minor have different surnames, they have to make sure that they have all documents required to cross the board.

10.2. Train and bus tickets. 

10.2.1. The User shall agree that each Carrier may establish, update, and amend their own rules for carriage, ticket confirmation, and cancellation. 

10.2.2. The User shall comply with the requirements of the Carriers and the Rules of carriage including the requirements for the use of a ticket, ticket cancellation, documents required to board a train, bus, etc. The Passenger shall be responsible solely for familiarising themselves with procedures established for riding by train or a bus. 

10.2.3. The person who uses the Service and/or person who uses a ticket shall be  responsible for complying with the Rules of carriage. 

10.2.4. ALB GROUP LLC shall not accept claims of the Clients resulting from a breach/failure to comply with the Rules of carriage, missed deadlines, etc., even if the Client has not familiarised themselves with the Rules of carriage. 

10.2.5. ALB GROUP LLC shall not be liable in case of a delay or cancellation of a train or a bus. 

10.2.6. Train and bus Carriers shall issue themselves Control coupons (tickets, vouchers). The User shall receive Control coupons (tickets, vouchers) as generated by the Carrier, therefore carriage documents can be issued in different forms. 

10.2.7. Some Carriers shall issue order forms (coupons, vouchers) that have to be exchanged at train or bus stations (or in the Carrier’s ticket officers) in advance. This information is stated when an order is made. In case when such order forms (coupons, vouchers) are not exchanged for tickets in advance the Carrier may deny the carriage to the Passenger.

10.2.8. The Passenger shall keep tickets until the end of his/her journey.

10.2.9. Tickets can be returned in accordance with the tariff rules and rules established by the Service Provider. A refund can be made to the User only after it has been authorised by the Carrier. A service fee paid to ALB GROUP LLC shall not be refundable.


11. CUSTOMER SUPPORT.

11.1. The User may avail themselves of the Customer Support service by using either of the following means to contact it:

11.1.1. By 24/7 Customer Support Service phone: +1 646 970 8335, +44 800 060 8691, +48 80 000 3070, +420 296 183 070, +380 800 213300, +380 800 750724.

11.1.2. By sending a Request to an e-mail address: support@travellizy.com.

11.1.3. By filling in a Request in a personal cabinet:

11.1.4. By filling in a Request on https://travellizy.com website.

11.2. To improve customer services all telephone calls can be recorded.

11.3. All requests shall be processed on a first-come and first-served basis and can take time to reply.


12. WARRANTIES AND LIABILITY OF THE PARTIES.

12.1. The User may: 

12.1.1. Use all the services and information available on the Website to choose, purchase, or search for available routes, prices, types, contents, and terms and conditions applicable to the provision of the Services. 

12.1.2. Use information and consulting services of the Customer Support service of the Website. 

12.1.3. Purchase the Services for third parties or on their behalf provided that the User has been authorised by such parties to choose and buy the Services and also to provide their personal data required to purchase the Services. 

12.2. The User shall: 

12.2.1. Notify the Passengers listed in Clause 12.1.3 in a timely manner about the  Rules and the Terms and Conditions that apply to bookings/purchases/terms of use of the Services purchased by the Buyer for such Passengers or on their behalf including all applicable rules and restrictions.

12.2.2. Comply with the terms and conditions of the purchase set forth by each of the Suppliers that the User will cooperate with within the scope of the Services chosen by the User including but not limited to payment of all amounts within the agreed timeframes and in accordance with the tariffs, rules, and restrictions fixed by the Provider. 

12.3. The Buyer and the Passengers are responsible, recognise and acknowledge that: 

12.3.1. Any violation of any Rules and the terms and conditions of the Contract and restrictions imposed by the Carrier may result in the cancellation of bookings/orders, denial of access to the Services purchased without a refund of the funds paid for the order and/or debit of the Customer’s account with the amount of losses resulting from such violation by the Website. 

12.3.2. The Users shall make their own choice on all stages when the Order is created. The User shall be responsible solely for the correctness of the data entered during the booking. The information entered by the Buyer shall be recorded automatically in the booking system, in the internal base of the Carriers, as well as in the system of https://travellizy.com and used for the formation of the Order. 

12.3.3. The Buyer shall be responsible solely for complying with the terms and conditions and rules established by the Service Provider selected by the Buyer. 

12.3.4. The User and the Passengers shall be responsible solely for the availability and correct formalisation of the documents and visas required for crossing the borders of transit and arrival countries. The expiry date of the passport and other documents of the Passenger shall comply with the requirements established by departure/arrival/transit countries.

12.3.5. The Buyer and the Passengers shall be responsible solely for timely submission of information about their visas and addresses at the point of destination to the Website for entering this information into the paid booking if required by the Carrier.  

12.3.6. The Buyer and the Passengers shall be responsible solely for failing to file claims within the fixed time frames, or a failure to comply with formalities. 

12.3.7. The submission of untrue information on https://travellizy.com website may result in difficulties with obtaining visas, during flight check in, denial of boarding, hotel check in, etc.  

12.3.8. A fraud (or attempted fraud) with bank credit cards shall be punishable under applicable law. 

12.4. ALB GROUP LLC may:

12.4.1. At any time and at its own discretion make any changes on the Website without notifying or warning the Users: to add new and/or remove the existing Services offered by the Providers and/or the Carriers, services and functions available on the Website; to change design; loyalty program rules; add new/remove payment methods available to the Users to pay for the Orders on the Website; and amounts of services fees and commissions charged in connection with the confirmation/purchase/cancellation of the Services. 

12.4.2. Suspend the provision of the Services on the Website for technical maintenance without notifying the Users. 

12.4.3. Correct any errors in the price of the Services on the Website and/or in orders created (both paid and unpaid) booked at the incorrect price. In such a case, if it is possible, the Buyer may choose to keep an order with a correct price or cancel the booking without penalties. 

12.4.4. At its discretion to refuse access to the Website and Services offered to any persons at any time and for any reasons, without having to provide explanations and notify the User. 

12.4.5. Take measures provided for by the Fraud Counteraction Policy. 

12.4.6. Collect information about orders placed by the User on the Website for the purposes of notifying the User about special offers, special prices, and additional Services offered by the Website. 

12.4.7. Offer chargeable or free additional Services to the User, for instance, notification by SMS of a flight delay or its cancellation; search for train tickets when such become available for purchase; recommendation on the selection of hotels during the search for air tickers; insurance services, etc. Depending on the step of a booking dialogue when the additional Service is offered its price is either included in the total price of the Order or paid separately. 


12.5. ALB GROUP LLC shall: 

12.1.5. Do its best to provide services to the Users of the Website in a professional manner. 

12.5.2. Notify the Buyer of changes in a list of the Services paid by the Buyer or of the impossibility of providing the Services purchased by the Buyer provided that the Service Provider and/or the Carrier have advised ALB GROUP LLC in a timely manner.

12.6. ALB GROUP LLC shall not be responsible for disputes that may arise between the User and the Service Provider, shall not provide legal advice, and shall not represent the User (Passenger) in relations with the Service Providers.

12.7. The User shall be responsible solely for settlement any claims, disputes, or discrepancies with the Service Provider.

12.8. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred by the User (passenger, client) due to any discrepancies, inconveniences, losses, errors, mistakes, or violations incurred in connection with the provision of services available for booking and ordering on the Website. Such information should be provided by the Service Providers.

12.9. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred by the User (passenger, client) in case of flight delays, cancellation, changes of a route, overbooking, errors, force majeure events, or other reasons beyond our direct control, losses and any additional expenses incurred by the Passengers as a result of acts of any government or authorities;

12.10. ALB GROUP shall not be responsible or liable for a compensation of expenses incurred in connection with a failure of delivery by communication channels, or a failure of the client to read/read in a timely manner of e-mails, letters, notifications that can contain updated information about the orders placed on the Website.

12.11. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred by the User as a result of the User’s negligence in connection with the security and protection of their personal data, as a result of which third parties receive unauthorised access to a personal account, personal and other data of the User, which caused losses to the User.

12.12. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred in connection with the quality of various public communication channels used by the User to access the Services or Customer Support operator. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred in connection with an interruption during the selection of the Service, booking, and payment for the Order.

12.13. ALB GROUP LLC shall not be responsible or liable for a compensation of expenses incurred in connection of adverse consequences and losses resulting from events and circumstances beyond its control, and also for actions (inactions) of third parties, and namely: 

12.13.1. In case of impossibility to perform its obligations as a result of incorrectness, insufficiency or a delay in the provision of information and documents by the User or a violation of the terms and conditions of this Contract or requirements applicable to the document by the User;

12.13.2. For actions of carriers (amendment, cancellation, delay of flights, trains, buses and other means of transport, changes in the price of tickets, cancellation of tariffs, cancellation of paid or unpaid bookings), for the safety, loss or damage of baggage, cargo, valuables or documents of passengers during the entire trip. In such case air carriers shall be liable to passengers in accordance with international rules and applicable Ukrainian law. Claims filed by passengers shall be considered by carriers in accordance with applicable Ukrainian law and international carriage rules;

12.13.3. For actions of customs and immigration authorities;

12.13.4. For the restriction of the passenger’s right to leave Ukraine or any other point of departure by competent authorities of the relevant state;

12.13.5. For the actions of consulates of foreign states, including delays, refusal, or changes in time frames for issuing entry visas;

12.13.6. For the consequences resulting from a passenger’s violating customs and border formalities, rules of carriage of passengers and baggage, and for the violation of special rules of behaviour in the country of temporary stay;

12.13.7. For a failure of the passenger to present travel documents issued by ALB GROUP LLC;

12.13.8. For a no-show or late arrival of a passenger for check in for a flight or to a point of departure of a train or a bus;

12.13.9. For a failure of passengers to comply with the rules of behaviour on board an aircraft, train, bus, etc. imposed by a carrier;

12.13.10. For a failure of passenger to obtain a valid travel passport prior to the date of a trip, documents required for the travelling of minors and/or other documents;

12.13.11. For the genuineness and correctness of formalisation of the documents held by a passenger (the correctness of the data contained therein).

12.14. The Users (passengers) shall represent and warrant that they familiarised themselves and agree with: 

12.14.1. Requirements applicable to the formalisation and availability of the documents required for making a trip, and accepts responsibility for the preparation of such documents. The passenger shall be responsible solely for familiarising themselves and complying with the requirements of the state to be visited by the passenger including the requirements that apply to the documents required for the departure and arrival, visa requirements, purchase of a return ticket when travelling to a state with visa-free entry for citizens of a state that has a relevant treaty with Ukraine, or compliance with other entry requirements (medical insurance for travelling abroad, confirmation of the availability of sufficient funds, etc.), requirements applicable to the documents for the travelling of minors, transportation of animals, permits to carry weapons, artistic objects, other permits and approvals. ALB GROUP LLC shall not be responsible of a failure of a passenger to familiarise himself or comply with such requirements.

12.14.2. Tariff rules established by carriers, including the rules that apply to the return or exchange of tickets, and also with conditions of making connection flights in case that a stopover ticket is booked (sufficient transit time, requirements for transit visas, etc.);

12.14.3. Requirements that apply to travel passports and other official documents including the remaining term of validity of a passport required to receive a visa and enter a country to be visited;

12.14.4. Special rules and requirements of border (customs) control of Ukraine and other states;

12.14.5. Obligation to comply with customs and border control rules;

12.14.6. Sole responsibility of passengers for the validity of their travel passports, obtaining consent to the travelling of minors, other documents required for crossing the board, and for the correctness of the information contained in such documents;

12.14.7. Sole responsibility of a passenger for the deportation of the passenger holding invalid entry or exit documents. The passenger shall be responsible solely for obtaining information about a deportation procedure from a consulate of the relevant state.

13. PROHIBITED ACTIVITIES.

13.1 It is not allowed: 

13.1.1. To use the Website or its content for commercial purposes.

13.1.2. To use the service of ALB GROUP LLC in any manner contrary to any terms and conditions of this Contract and/or any provisions of applicable Ukrainian law.

13.1.3. To use any hardware and/or software intended for:

13.1.3.1. damaging the infrastructure of the Website and interruption of its timely and correct functioning;

13.1.3.2. intercepting any data and personal information processed by the Website;

13.1.3.3. performing acts that create excessive load on the infrastructure of the Website and other systems used to provide services to the User and for the provisions of the Services on the Website;

13.1.3.4. monitoring, automated extraction of information or copying any data, content, and/or other information from the Website by any means and for any purposes without official written authorisation issued by ALB GROUP LLC.

14. CONFIDENTIALITY AND PERSONAL DATA PROTECTION

14.1. The privacy policy that apply to the protection of the personal data of the Clients of ALB GROUP LLC shall be released on the Website at https://travellizy.com/en/page/privacy-policy and makes an integral part of this Contract. 

15. THE USE OF INFORMATION RELEASED ON THE WEBSITE

15.1. ALB GROUP LLC or its partners shall be considered the legal owner of all the information shown on the Website. All the information shall be subject to copyright and intellectual property rights including but not limited to the design of the Website, names, trademarks, logos, texts, software, rights to databases, and other elements of the Website content.

15.2. The User may not copy, either completely or in part, distribute, or use otherwise or reproduce the content of the Website or a main source code.

15.3. Any information released on the Website is intended for information purposes and is based on the information provided by the Service Providers. Service Providers shall be responsible solely for updating the information on prices, tariffs, charges, rules, terms and conditions, as well as other data shown on the Website. We cannot guarantee the correctness or completeness of all the information; Furthermore, we are not responsible for discrepancies in such information, changes in flight schedules, description of the Services, any errors (including apparent errors and typos), interruptions (resulting from a (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website, or due to other reasons), incorrect, unreliable, or false information, or a failure to provide information. Under any circumstances, each Service Provider shall be responsible for the reliability, completeness, and correctness of (descriptive) information (including tariffs, charges, prices, terms and conditions, and availability of tickets) published on our website.


16. TERM

16.1. This Contract shall come into force when executed (acceptance of an offer) and shall be valid for an indefinite term.

17. TERMINATION

17.1. ALB GROUP LLC shall be entitled to amend this Contract at its own discretion at any time without notifying the User. If the User continues to use the Website it means that the User has automatically accepted the amended or updated Contract. 

17.2. ALB GROUP LLC shall be entitled to terminate this Contract at its own discretion at any time by sending the other party a notice to such effect.

17.3. ALB GROUP LLC shall be entitled to terminate this Contract at its own discretion at any time without notifying the User in advance in case that the User violates the Rules of use of the Website and/or procedures and timeframes established and fixed for making bookings and paying for the services. 

17.4. Any disputes that may arise due to this Contract shall be resolved through  negotiations. All matters related to this Contract that has not been mentioned  therein shall be governed by Ukrainian law. 

17.5. The Parties shall not be liable for a failure to perform, either partially or completely, their obligations under this Contract if such failure is caused by force majeure occurred following the execution of this Contract. 

17.6. The force majeure include: fire, acts of God, hostilities of any nature, epidemics, acts of the legislature and the executive preventing the performance of obligations, changes in immigration policies, acts of terrorism, and other circumstances beyond reasonable control of the Parties. The time of performance of the obligations under this Contract shall be extended by the time when such circumstances continue to exist. 

17.7. The Party affected by the occurrence of force majeure preventing the performance of its obligations under this Contract shall notify the other Party as soon as practicable. A failure to notify or a delay in notifying the other Party of the force majeure shall result in the affected Party’s forfeiting its right to invoke such events as a ground for release from the liability. The time of performance of the obligations under this Contract shall be extended by the time when such circumstances continue existing. If the force majeure continue to exist for over fourteen (14) days, each of the Parties may terminate the performance of its obligations under this Contract. The existence of force majeure shall be confirmed by a certificate issued by the Chamber of Commerce and Industry of Ukraine or any other competent authority. 

17.8. In case of the occurrence of force-majeure the Parties may file an action in court seeking to terminate this Contract.

18. ADDRESS AND BANK DETAILS

ALB GROUP LLC

USREOU code: 41081730

IATA number: 72325050

Legal address: Office 53 Block 1, 140 Lustdorfska Doroga, Odessa 65114, Ukraine

Certificate of the right to sell air tickets No.АП1010 of April 13, 2018

Website: travellizy.com

E-mail: air@travellizy.com

+38 (066) 861 10 59

+38 (067) 124 85 75

I do hereby confirm that I have familiarised myself with the terms and conditions of the Contract placed at travellizy.com, agree with, accept, and undertake to comply with the same, and give my consent to process my personal data.