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Our support team is always ready to answer all your questions
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- Passport with validity period and type complying with the rules of entry/exit of those countries where you are heading.
- Visa (if needed). You shouldn't forget about checking whether or not any transit visas are required.
- Medical insurance. Take care of your travel comfort in advance. Despite the visa-free regime with some countries, the requirement to have insurance policy survived and you may be asked to show it while border crossing.
- Fixed return date flight ticket. It's mandatory to have a proof of return ticket. It's mandatory to confirm a return ticket.
- Hotel voucher or booking confirmation also may be asked for while passing the verification of documents.
- Cash amount need to comply with travel expense rules of the visited country.
- Vaccinations (if the countries of entry/exit apply such requirements or of your own accord).
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Carefully read all the entry rules of the country you are traveling to.
If the airline offers such a service, you get a chance to choose more comfortable seats on the plane. For this purpose, all you need is to go to the “Flight check-in” tab and select the respective airline, enter the check-in details (it can be the ticket number, the surname or the booking confirmation code), select the seat and print out the boarding pass. Please note that for printing out the boarding pass at the airport, some airlines may charge an extra fee, which has to be paid before the departure, therefore, we advise you to print it out in advance. You don’t need to worry; your Travellizy team will be glad to do the flight check-in in good time and send the boarding pass to the e-mail address specified by you. Note that for certain airlines, even having the boarding pass available, it is still necessary to appear at the check-in desk at the airport and to go through some formalities, including the luggage check-in.
Check-in at the airport. Self-check-in.
You may come across special airline counters, where you can do the check-in on your own having scanned your passport and/or the boarding pass and even print out the luggage tag for transportation of your luggage. However, availability of such check-in counters depends on the airport and the specific carrier. Classical flight check-in at the airport is a check-in desk with the indication of your flight number where the airline representative welcomes you, checks your documents necessary to cross the border, issues a boarding pass and checks in your luggage.
When purchasing air tickets and opting for a certain tariff, you should pay attention to what is included in the price and whether there is a list of services paid for additionally. To expand their customer base, many airlines have introduced the tariffs allowing taking only the hand luggage on board. The requirements for such type of luggage depend on the carrier but most often, it is 1 place weighing 5 to 7 kg, the maximum size is 115 cm (55х40х20 cm) for the economy class of service and 9 to 12 kg for the business class (which depends on the specific carrier). If after paying the fare for transportation of the hand luggage only, you have nevertheless decided that you need to take the normal luggage, it is possible to arrange purchase of such a service in advance or directly at the airport before the departure. But sometimes you might be better off formalizing the purchase of this service at least 24 hours prior to the departure and our team members will be happy to help you with it.
Registered luggage.
If you have purchased a ticket, which price includes the luggage transportation, you can find the following designations:
- Piece concept which means transportation of one or several luggage pieces (depends on the fare you paid and the carrier, the quantity is additionally specified in your air ticket). It should be noted that there are also weight restrictions in this case. Most often, it is a bag weighing 20 to 23 kg for the economy class of service and 32 to 40 kg for the business class.
- Weight concept means that in your air ticket you will see the weight restriction in kilograms at once.
Luggage for the younger members of your family.
Babies and children under two years are entitled to the luggage up to 10 kg (if it is included in the air ticket price) and on top of it for the comfort of all family members, you can take with you 1 small collapsible stroller or 1 cradle or 1 baby car seat irrespective of the class of service and the tariff (also, if the ticket doesn't include free luggage allowance). Details should always be clarified with the airline of your choice. Even if you have used the services of a certain airline before, prior to departure, it is worthwhile checking whether or not the luggage transportation rules have changed.
Children of two and more years old are allowed to carry the same amount of luggage as an adult passenger.
Registered luggage.
When doing a check-in at the airport, the airline employee weighs your luggage, issues a special luggage tag (that you can track its location with, if misplaced) and accepts this luggage for transportation. Some Self-check in counters allow to weigh the luggage on your own and to print out the luggage tag automatically. In that case, you should attach the luggage tag to the handle of your suitcase and pass to the counter of luggage self-check in. Make sure that exactly your destination is specified in your luggage tag.
Packing and safety of your luggage.
For a pleasant beginning of your journey, it is worthwhile to consider packing the luggage. Such an opportunity is available at the airport for some fee which varies from one point of departure to the other. Otherwise, you can buy standard wrappers (protective covers) for suitcases in advance which will preserve cleanliness and appearance of your luggage.
Luggage and hand luggage allowance.
If you find yourself in such a situation, you shouldn't be upset; you need to clearly understand those actions which must be undertaken to resolve the matter as soon as possible. Right after you have found out, that your luggage is missing, or discovered, that it is damaged, before leaving the airport control zone, you should go to the LOST & FOUND counter. An employee of this service will help you to complete a Property Irregularity Report (PIR), inform about the terms and nuances of your luggage search, and provide the contact details. Pay attention to the code with which you will be able to keep track of your luggage. Such a procedure usually takes up to 3 days, but it depends on the specific carrier and the locality, where your luggage was delivered to.
You can get the answer using the following official sources:
- Visas, vaccines, customs office: prepare a trip for you with individual information from the IATA travel site. iata travel centre
- Luggage: Make sure, everything is done correctly. Check the devices in the cabin and in the luggage. And in particular, study carefully everything you need to know about the dangerous goods, such as lithium batteries and electronic cigarettes. Baggage and DGR guidance
- Are you traveling with a pet or planning to take it with you onboard? Check on the IATA website the recommendations for animals’ transportation and a special container designed for a particular kind of animal. Live animals
- Passenger Rights. Flights delay, luggage loss or damage, refunds or changes, etc. In other words, all you need to know about your rights according to international standards. Consumer protection
Address:
Potsdamer Str. 92
10785 Berlin Germany
Founder and Chief Executive Officer:
Tetiana Bovkun
Company register:
Amtsgericht Charlottenburg,
HRB 195619 B
VAT ID: DE317962340
Contacts:
Phone: +49 (0) 30 261 018 16
Email: ceo@travellizy.com
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.
NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay. Where the Montreal Convention applies, the limits of liability are as follows:
1. There are no financial limits in respect of death or bodily injury.
2. In respect of destruction, loss of, or damage or delay to baggage, 1,288 Special Drawing Rights (approximately EUR 1,500; US $1,700) per passenger in most cases.
3. For damage occasioned by delay to your journey, 5,346 Special Drawing Rights (approximately EUR 6,600; US $7,300) per passenger in most cases.
EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
2. 17 Special Drawing Rights (approximately EUR 20; US $20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; US $400) for unchecked baggage.
3. The carrier may also be liable for damage occasioned by delay.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability. Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.
Notice of Contract Terms Incorporated by Reference
1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier's individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
3. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
4. The Conditions may include, but are not restricted to:
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Conditions and limits on the carrier's liability for the bodily injury or death of passengers.
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Conditions and limits on the carrier's liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
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Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
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Application of the carrier's Conditions and limits of liability to the acts of the carrier's agents, servants and representatives, including any person providing either equipment or services to the carrier.
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Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
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Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier's right to refuse carriage.
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Rights of the carrier and limits on the carrier's liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
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Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier's airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.
GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.
DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier's boarding priorities.
BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier.
Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier.
Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier's baggage liability to be at least US$3,500.00 per passenger, or the amount currently mandated by 14 CFR 254.5.
CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.
DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
DANGEROUS GOODS
Do not pack or carry onboard the items pictured below without checking with your carrier.
DO NOT ENDANGER YOUR SAFETY OR THAT OF YOUR FELLOW PASSENGERS. CONTACT YOUR CARRIER FOR MORE INFORMATION.
Translations and other useful travel information are available on the IATA website: